Providing a high-quality service to customers is crucial in every organisation and integral to business success.
An apprenticeship in Customer Service will help you to develop the skills, knowledge and behaviours required to carry out any customer facing role confidently and professionally.
The customer service practitioner Level 2 is ideal for anyone whose role involves providing high quality services and products to customers including face to face, by telephone, via digital media or in writing.
The customer service specialist Level 3 is ideal if your role is a professional providing direct customer support within any sector and organisation types.
Alongside your Sigma Apprenticeship will be the achievement of Functional Skills Maths and English, and an option to also achieve an accredited Customer Service Diploma and eligibility to join the institute of Customer Service on completion.
All customer service training and qualifications are delivered to City and Guilds standards and are applicable for any employee working in a customer service role within a wide range of sectors.